imprint
Imprint
Legal provider identification:
[No return address]
Tim Demirci
Ornamentus Jewelry
Rentmeisterstraße 12
35043 Marburg
Germany
Telephone: 06421 8856375
Email: support@ornamentus.de
Return address
Ornamentus Jewelry
Holm Trexler
Lärchenpfad 6
35274 Kirchhain
Germany
VAT identification number in accordance with Section 27 a of the Sales Tax Act:
DE331708613
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at https://ec.europa.eu/odr (https://ec.europa.eu/consumers/odr).
We are Member of the “FairCommerce” initiative since January 16, 2020.
You can find more information about this at www.fair-commerce.de.
Our quality promise
Our 365-day guarantee reflects our trust in the quality and craftsmanship of our jewelry. We want you to be completely satisfied and stand behind each of our pieces.
What is covered by the guarantee?
Our guarantee covers all material and processing errors that can occur within one year after purchase. If your jewelry breaks within this period without your own fault, discoloration or have other quality deficiencies, we will be happy to exchange the affected piece.
What to do in the guarantee?
If you notice a defect or a discoloration, simply contact our customer service. You will receive detailed instructions on how to send us the affected piece of jewelry. After an exam, we confirm the defect and immediately send you a new, equivalent piece.
What is not under the guarantee?
The guarantee does not apply to damage caused by improper use, accidents, normal wear and tear or unauthorized repair attempts. The natural wear and tear of gold -plated and the scratching of surfaces are not under the guarantee.
Our promise:
We stand for quality and customer satisfaction. If a problem occurs that falls under our guarantee, you can be sure that we offer an uncomplicated and quick solution. Your trust is important to us and we want you to enjoy your jewelry for a long time.
Should you have any further questions or do you want to claim a piece of jewelry?
Write us an email with the subject: guarantee
We can be reached Monday Fri until 16:00.
support@ornamentus.de