FAQ

When will my order be shipped?

We ship all orders after 1-2 days

How much does shipping cost & when will my package arrive?

Germany 1-3 working days, 4.90€

Europe 3-5 Business days, 10€

Switzerland 5-7 Working days 14€

Where is my order?

We will give you a tracking number via email once we have shipped your order.

Do you accept returns or exchanges?

Yes, we offer a 14 day return or exchange after delivery. For more information please click here.

What kind of materials do you use?

Premium hand polished 316L stainless steel, for maximum durability.

• Hypoallergenic
• Water| Sweat| Heat resistant
• No discoloration on the skin
• 100% recyclable and environmentally friendly
• Hard| Robust| Designed to last a lifetime

Does the jewelry retain its color?

Of course, the jewelry will not change color under any circumstances.

Can I wear my jewelry while showering or in the pool?

Yes, our jewelry is 100% waterproof

Do you also make custom jewelry?

Yes, from 30 pieces per design you are welcome to contact us.

Limited Lifetime Warranty

All of our products are covered by a limited lifetime warranty, guaranteeing that the product will be free from defects in materials and workmanship upon receipt.*This warranty lasts for the life of the original purchaser, beginning on the date of purchase directly from Ornamentus.de and applies to the items in the original order, not replacement parts. A warranty exchange can only be made once per item. However, the warranty will be void immediately if the product is purchased from an unauthorized dealer or third party. Please note that this warranty only protects against damage caused by normal wear/use. Lost or stolen items or damage caused by carelessness are not covered by this warranty. In the event that your chain or link hardware breaks, We will honor this warranty and repair or replace the item once the original item has been returned to us or we arrange the exchange by other means to permit. You are responsible for the postage costs of returning the item to us, but not for the postage costs required to return the replacement item to you. For plated products we allow 6 months on plating under normal use. If a damaged item is out of stock or unavailable, this warranty will be void. If we are able, we may offer partial credit or a similar replacement for items that are no longer available and that are currently for sale on the Site. In addition, we require a photo of the item to comply with this policy. but not for the shipping costs required to return the replacement item to you. If a damaged item is out of stock or unavailable, this warranty will be void. If we are able, we may offer partial credit or a similar replacement for items that are no longer available and that are currently for sale on the Site. If we are able, we may offer partial credit or a similar replacement for items that are no longer available and that are currently for sale on the Site. In addition, we require a photo of the item to comply with this policy.

To find out whether your jewelry is covered by this warranty, contact us at  support@ornamentus.de including your name, address, order number and a detailed description of the problem.



Can I buy your jewelry somewhere else?

No, our jewelry is only manufactured and available at Ornamentus® Jewelry, if you see someone copying our designs, please report it to us, thank you!

I hope we have answered all your questions, if you need anything else don't hesitate to contact us at any time! Have fun shopping.

If you have any further questions, please contact:

support@ornamentus.de