APPI compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information to Third Party
You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Our quality promise
Our 365-day guarantee reflects our trust in the quality and craftsmanship of our jewelry. We want you to be completely satisfied and stand behind each of our pieces.
What is covered by the guarantee?
Our guarantee covers all material and processing errors that can occur within one year after purchase. If your jewelry breaks within this period without your own fault, discoloration or have other quality deficiencies, we will be happy to exchange the affected piece.
What to do in the guarantee?
If you notice a defect or a discoloration, simply contact our customer service. You will receive detailed instructions on how to send us the affected piece of jewelry. After an exam, we confirm the defect and immediately send you a new, equivalent piece.
What is not under the guarantee?
The guarantee does not apply to damage caused by improper use, accidents, normal wear and tear or unauthorized repair attempts. The natural wear and tear of gold -plated and the scratching of surfaces are not under the guarantee.
Our promise:
We stand for quality and customer satisfaction. If a problem occurs that falls under our guarantee, you can be sure that we offer an uncomplicated and quick solution. Your trust is important to us and we want you to enjoy your jewelry for a long time.
Should you have any further questions or do you want to claim a piece of jewelry?
Write us an email with the subject: guarantee
We can be reached Monday Fri until 16:00.
support@ornamentus.de